Frequently asked questions

Inside Central Texas, standard dry van pickups requested before 2:00pm CT are usually covered the same day. Expedited vehicles can be moving within about two hours of a signed rate confirmation. Long-haul origins outside Texas typically need 24 hours of notice for the best pricing.

No. About a third of our volume is one-off spot freight and there is no minimum shipment count. Contracts exist for shippers who want a fixed rate and held capacity on recurring lanes, but they are entirely optional.

We match commodity, equipment type, lane familiarity and service record. Before dispatch we re-verify active FMCSA operating authority, current cargo and liability insurance with the certificate holder listed, and CSA safety scores. Carriers with unsatisfactory safety ratings or lapsed coverage are not used.

The motor carrier's cargo policy is the primary coverage, typically $100,000 on dry van and higher on specialised equipment. Behind that we carry $250,000 contingent cargo and $1,000,000 general liability, plus a $100,000 FMCSA surety bond. For high-value shipments we can arrange all-risk shipper's interest coverage on request.

Note the exception on the delivery receipt before the driver leaves and photograph it. Send us the photos and we will open a claim with the carrier within 24 hours. We handle the filing, chase the adjuster and send you a written update every week until it settles. Most cargo claims resolve in 30 to 90 days.

Yes. You receive pickup, mid-transit and delivery notifications by text or email, plus check-call updates on request. For long hauls we send a status at least every twelve hours. Contract accounts can also be added to GPS tracking links where the carrier supports it.

New accounts begin on prepay or net 15. After three settled invoices we will review net 30 on request. We accept ACH, company check and major credit cards with a 2.9% processing fee. Invoices go out the same day the proof of delivery arrives, with the BOL and rate confirmation attached.

Selectively. We move hazard classes 3, 8 and 9 with placarded, endorsed carriers. We do not broker explosives, radioactive materials or bulk chemicals. Full documentation including SDS and proper shipping name is required before quoting.

Yes. Our project desk runs the route survey, checks bridge postings and clearances, applies for state permits and books escort vehicles where required. Lead time is typically three to seven business days depending on how many states the permit chain crosses.

Origin and destination ZIP codes, total weight, dimensions or pallet count, commodity description, equipment preference if any, and your pickup and delivery windows. Anything else — appointment requirements, liftgate, hazmat — helps us avoid a revised quote later.

We handle the North American road leg. Southbound Mexico freight is staged at Laredo or El Paso and handed to a bonded cross-border partner; Canada is handled through a partner broker in Ontario. Ocean and air forwarding are outside our scope, though we can move the drayage to and from the port.

We are a licensed property broker. We do not own trucks, which means we are free to put your freight on whichever vetted carrier is genuinely the best fit rather than the one sitting in our own yard.

Yes, through partner warehouses in Austin, San Antonio and Dallas. Options run from a single overnight cross-dock hold to racked storage by the pallet-month, with pick & pack available.

The dispatch desk runs Monday to Friday 7:00am to 7:00pm CT and Saturday 8:00am to 2:00pm CT. Night dispatch covers freight already in transit until 3:00am. Contract accounts hold a mobile number that reaches a dispatcher at any hour.